THE Base Outdoor Rentals / Camping Backpacking Bear safety Items winter clothing package rentals in Whitehorse Yukon
For Summer Season (May 1st - Oct 31st)
Rental Release Agreement can be found here.
1. Booking
Bookings can be made easily on the website, we can not reserve rental items over the phone. Bookings should be made at least 2 days in advance; this allows us to transfer rental items as needed to make sure we have exactly what you need. If you have any questions or inquiries please contact us at info@thebaseyukon.com we will get back to you as soon as possible.
2. Payment
Payment is required at the time of the booking. You can complete payment online on the website. Payment can be made with credit card. We use Stripe payment system, which is a secured service. You can read more about their security information here.
3. Changes and Cancellation Policy
If a cancellation occurs within 1 week of the rental start date, or in case of no show, there is a 100% cancellation fee. If a cancellation or reduction occurs within 14 days, a 50% cancellation & change fee applies. This will be 50% of your original booking total. Outside of that time period cancellations are given a full refund. You can change your booking if equipment are still available any time prior to 48 hours before your rental.
If flight is cancelled or delayed, there is no refund for this. Rental items could have been booked to another customer. Please consider Travel Insurance before you travel.
4. Rental Period
Rentals are per calendar day. Not 24-hour period, or per night. Summer rentals start at 10 AM on the first day of your rental period and end at 5 PM on the last day. Winter rental period starts from 3 PM to the next day 11 AM.
5. Picking up and Returning Your Rental Equipment
You can pick up your rental equipment during our store hours on the first day of your rental and may return no later than closing time on the last day of your rental. Either you or someone else can pick up your order. If another person will be picking up, he/she will need to know what name the order is booked under. Photo identification is required on all rentals, and out of country renters must present a passport. You must be 18+ years old to rent from THE BASE Outdoor Rentals.
We do our best to make sure your rental equipment is in top shape at the time of your rental. If you discover any missing or damaged items upon receipt, please contact us immediately so that we can make arrangements to replace the items if desired. If it is after store hours, please email us at info@thebaseyukon.com
All rental returns will require 24 hours to process to ensure the rental equipment is in good condition without damages.
6. Missing and Damaged Items
Renter is responsible for rental items from the time of pick-up/delivery until the items are returned to THE BASE Outdoor Rentals. Renter is liable for the replacement cost of lost items. A refundable Damage Deposit of 30% of your full rental amount is required to hold the booking, which will be automatically added for rental items at checkout. Once the rental equipment has been returned and is determined to be in good condition, the Damage Deposit will be returned 1-4 weeks following rental return via credit card you have used to make the payment.
If renter do have missing items upon return, he/she will be informed as soon as possible. If any of the rental items is lost, stolen, or considered un-rentable* by THE BASE Outdoor Rentals standards, renter will be charged at full replacement value. If any missing items can be located and returned within one week of your specified return date, we will refund the full amount. The part of (or whole) Damage Deposit will be applied to the costs of repair or replacement, but renter is responsible for the total value of the loss or stolen even if it is more than the Damage Deposit. *THE BASE Outdoor Rentals has full discretion on assessed damages.
Please remember to never leave your rental equipment unattended.
Missing items will be replaced at cost:
Camping Tent (S): CAD 350.00
Camping Tent (M): CAD 400.00
Camping Tent (L): CAD 450.00
Camping Tent (S) for Backpacking: CAD 450.00
Camping Tent (M) for Backpacking: CAD 500.00
Sleeping Bag: CAD 70.00
Sleeping Mat: CAD 50.00
Single Propane Burner: CAD 80.00
Down Sleeping Bag: CAD 300.00
Sleeping Mat for Down Sleeping Bag: CAD 100.00
Backpack: CAD 280.00
Trekking Pole: CAD 100.00
Water Filter: CAD 100.00
Compact Single Burner: CAD 50.00
Cooler Box: CAD 30.00
Bear Canister: CAD 120.00
Bear Spray: CAD 50.00
Holster for Bear Spray: CAD 15.00
*GST will be added to the price
7. Bear Spray Rental
We scale the weight of each rental bear spray once it is returned to us to make sure it is used or unused (the weight of each bear spray before renting out is labeled at the bottom of each spray). If it is used, we will charge the difference between the rental fee that you paid and the retail cost of bear spray (CAD 50).
8. Unused Equipment
Rental items are charged for time out, not for use. Every item that leaves THE BASE Outdoor Rentals is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your rental.
9. Cleaning
Your equipment must be returned to us dry, free of mud and heavy dirt. If not, a cleaning charge CAD 30 for the equipment will be applied.
10. Late Returns
Rental items returned late without prior notification will be charged 1-day rental rate (1 night 2 days) of your chosen package for each day late. If you are not able to return your rentals on time, please inform us to info@thebaseyukon.com
For Winter Season (Nov 1st - Apr 30th)
Rental Release Agreement can be found here.
1. Rental Period
The rental period starts from 3 PM to the next day 11 AM.
2. Changes and Cancellation Policy
If a cancellation or reduction occurs within 1 week of the rental date, or in case of no show, there is a 100% cancellation fee. If a cancellation or reduction occurs within 14 days, a 50% cancellation fee applies. This will be 50% of original booking total. Outside of that time period cancellations are given a full refund. You (hereinafter “Renter”) can change his/her booking if items are still available any time prior to 48 hours before their rental.
If flight is cancelled or delayed, there is no refund for this. Rental items could have been booked to another customer. Please consider Travel Insurance before you travel.
3. Changes of the Size
Renter can change the size of rental items once at no additional cost at THE BASE Outdoor Rentals (no delivery service for changing) if items are available. Please contact us to see the availability.
4. Late Returns
Rental items returned late without prior notification will be charged 1-day rental rate (1 night 2 days) of your chosen package for each day late. If you are not able to return your rentals on time, please inform us to info@thebaseyukon.com
Late returns mean returning rental items after 12 AM at THE BASE Outdoor Rentals, or not returning rental items by 11 AM at the front desk of the hotel if renter choose delivery service.
5. Missing and Damaged Items
Renter is responsible for rental items from the time of pick-up/delivery until the items are returned to THE BASE Outdoor Rentals. Renter is liable for the replacement cost of lost items. A refundable Damage Deposit of 30% of your full rental amount is required to hold the booking, which will be automatically added for rental items at checkout. Once the rental equipment has been returned and is determined to be in good condition, the Damage Deposit will be returned 1-4 weeks following rental return via credit card you have used to make the payment.
If renter do have missing items upon return, he/she will be informed as soon as possible. If any of the rental items is lost, stolen, or considered un-rentable* by THE BASE Outdoor Rentals standards, renter will be charged at full replacement value. If any missing items can be located and returned within one week of your specified return date, we will refund the full amount. The part of (or whole) Damage Deposit will be applied to the costs of repair or replacement, but renter is responsible for the total value of the loss or stolen even if it is more than the Damage Deposit. *THE BASE Outdoor Rentals has full discretion on assessed damages.
Please remember to never leave your rental equipment unattended.
Missing items will be replaced at cost:
Down Jacket: CAD 600.00
Liner Down Jacket: CAD200.00
Down Pants: CAD 500.00
Boots: CAD 250.00
Gloves: CAD 75.00
Down Gloves: CAD250.00
Beanie: CAD 50.00
Arctic Winter Cap: CAD100.00
Duffle Bag: CAD 50.00
*GST will be added to the price